What is a shipping policy?

A shipping policy is a document that explains how you handle order fulfillment, including processing times, shipping methods, costs, delivery estimates, and what happens if packages are lost or damaged. Essential for e-commerce websites.

Is a shipping policy legally required?

While not always legally mandated, most consumer protection laws require clear disclosure of shipping costs before purchase. Many marketplace platforms (Amazon, eBay, Etsy) require sellers to have a shipping policy.

What should I include in my shipping policy?

Include processing times, shipping carriers used, domestic and international rates, delivery estimates, order tracking info, restricted locations, how you handle lost/damaged packages, and any free shipping thresholds.

How do I handle international shipping in my policy?

List countries you ship to, estimated delivery times, customs duties responsibility, and any additional international fees. Be clear about who pays customs/import taxes (usually the buyer).

Should I offer free shipping?

Free shipping can increase conversions. If you offer it, clearly state the minimum order amount and any exclusions. If you don't offer free shipping, explain your rates clearly.

How do I handle shipping delays?

Include a section about potential delays during peak seasons, weather events, or carrier issues. Set reasonable expectations and provide contact information for order inquiries.

What's the difference between processing time and shipping time?

Processing time is how long it takes to pack and ship an order after it's placed. Shipping time is how long the carrier takes to deliver after you ship it. Clearly distinguish these in your policy.

How should I handle lost or damaged packages?

Explain your process for claims, who contacts the carrier, time limits for reporting issues, and whether you reship or refund. Consider requiring signature confirmation for high-value orders.

Do I need to disclose shipping costs before checkout?

Yes. Most consumer protection laws require shipping cost disclosure before the customer completes purchase. Surprise shipping costs at checkout lead to cart abandonment.

How often should I update my shipping policy?

Update whenever you change carriers, rates, destinations, or processing times. Review quarterly or before major shopping seasons. Always display the 'last updated' date.

Shipping Policy Generator - Free E-Commerce Template

Store Information

Store/Company Name *

Website URL *

Support Email *

Ship From Country

Processing & Shipping Times

Order Processing Time

Domestic Delivery Estimate

International Delivery Estimate

Shipping Options

What shipping options do you offer?

Standard Shipping

Express/Expedited Shipping

Overnight/Next Day Shipping

International Shipping

Free Shipping Available

Free Shipping Threshold ($)

Shipping Policy

Fill in the form and click Generate to create your shipping policy.

Legal Disclaimer

This shipping policy generator provides a template for informational purposes only. It is not legal advice. Shipping and consumer protection laws vary by jurisdiction. We recommend reviewing your policy with a legal professional.

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Store Information

Processing & Shipping Times

Shipping Options

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Shipping Policy

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